Comparing local Utah solar companies is vital to your solar investment. While we like to think we do the best job, there are a lot of Utah solar companies with whom you can entrust your solar experience. It all just depends on what you’re looking for and what you value most.
How to View Utah Solar Ratings
Getting good reviews is great, but a resolved bad review is also a sign of a quality solar company. If a company only has a couple of minor complaints, the company is worth looking into. On the other hand, if you see multiple of the same types of complaints, you will want to reconsider and look at other options.
This demonstrates that the company is unprofessional and doesn’t take customer complaints seriously. Do note, however, that most happy customers don’t get online to leave great reviews.
If a person is going online to write a review, it is usually because they have a complaint. So, that considered, a company with positive reviews is probably pretty decent – A company with customer success videos is even better.
BBB and Facebook Ratings for Solar Companies in Utah
Facebook ratings will give you a good idea of customer satisfaction. Most Utah solar companies don’t spend as much time trying to clean up dirt on this platform; you can find the skeletons in the company’s closet through this medium if they do, in fact, exist.
The Better Business Bureau (BBB) rates businesses. Solar companies in Utah are not exempt from these ratings. These ratings come from complaint history, time in business, transparent business practices, failure to honor their commitments to BBB, licensing and advertising.
A business with a high rating and solid customer reviews says a lot about the trade of interest. It matters even more with solar because so much goes into the process that prospects may not be aware of.
Auric Solar: BBB and Facebook Ratings
Auric solar has been BBB accredited since 2013 and they have an A+ rating. They have a total of 15 reviews; 6 of these reviews are complaints. The majority of their complaints were product and service-related.
On Facebook Auric has a 4.4-star rating from 151 reviews. Most of these complaints had to do with a pushy salesman and bad customer service.
This company does a good job, but you might feel forced into a sale. If you don’t want a pushy salesman, this may not be the company for you.
Intermountain Wind and Solar: BBB and Facebook Ratings
Intermountain Wind and Solar have an A+ rating with the BBB. They have been BBB accredited since 2010 and have one review.
On Facebook, Intermountain Wind and Solar have a 4.7 rating out of 67 reviews. Although the majority of their reviews are positive, there are a couple of people that have expressed issues with the company’s customer service and installation quality.
Vivint Solar: BBB and Facebook Ratings
Vivint Solar is not a BBB-accredited company. They have 637 customer complaints on the BBB site.
Vivint’s Facebook page doesn’t even give the option to review. While a very big player in the alarm, security, and home IoT ventures, it is yet to prove itself a reliable staple in the Utah solar panels market.
Brio Solar Energy: BBB and Facebook Ratings
Brio Solar Energy has been BBB accredited since 2016 and has an A+ rating. 31 of their 52 reviews were complaints; the majority of these complaints were service and advertising related.
On Facebook, they have a 3.3 rating out of 70 reviews. From the above, it would stand to reason that customer service is not this company’s strong suit.
Go Solar Group: BBB and Facebook Ratings
Go Solar Group has been in business since 2009 and accredited by the BBB since 2014. We have an A+ BBB rating with 7 reviews. Two of these reviews were complaints about advertising which our company has since resolved.
On Facebook, we have a 3.9 rating out of 37 reviews. The fact that we only have a few complaints is a good sign, but like any business, there is room for improvement.
Go Solar Group provides quality customer service and wants to know if there’s a kink in their armor. If you have had a good experience in the past or would like to help us be aware of an area we can improve on please reach out.
What to Look for and Watch Out for in a Utah Solar Installer
As you continue to look for a quality solar installer, keep an eye out for these red flags.
Extremely Low Bids from Utah Solar Panel Companies
If a company quotes an extremely low bid, you may want to be wary. Your Utah solar installer should know how low they can bid without going out of business or sacrificing customer experience for the gain of a low up-front price.
Certifications and Length of Time in Business
Working with a Utah solar installation company that has been running for at least three years will ensure a quality job. The longer the company has been in business with adequate certifications the better.