Service Scheduling Coordinator

Job Type: Full Time
Job Location: UT - Murray

It is our mission at Go Solar Group to provide people with affordable access to clean and reliable renewable energy. We believe in creating innovative solutions that are tailored to each individual customer’s needs. Our philosophy is simple: Product, Process, and People. Product is delivering the best service to our customers from time of sale to install. Process is being adaptive and nimble to stay at the forefront of an emerging solar industry. People are the heartbeat of our company and the customers that we serve.

People are what have made Go Solar Group so successful. We are looking for a new Service Scheduling Coordinator to help plan and schedule service and maintenance of our existing customer base. Successful candidates will have an acute attention to detail, a drive for promoting workplace safety, and an insatiable desire for delivering the perfect product. They will also have excellent customer service skills and the ability to work as a team. Come join the Go Solar Group family and help the communities we serve do “The Bright Thing.”

Essential Duties & Responsibilities:

  • Build and maintain daily work schedule for Service Technician(s)
  • Answer customer calls and troubleshoot basic issues
  • Keep customers up to date on service ticket status
  • Responsible for expediting the time from service ticket creation to resolution
  • Coordinate with equipment manufacturers to process RMA’s
  • Bill equipment manufacturers for approved “truck roll” reimbursements
  • Schedule subcontractor involvement on an as needed basis
  • Track and maintain in-process RMA’s to resolve open tickets
  • Demonstrate innovative problem solving that can be used in resolving complex service situations
  • Ability to manage multiple service tickets at any given time and effectively communicate their status to customers and internal team members
  • Communication, Communication, Communication.

Other Duties & Responsibilities:

  • Troubleshoot customer issues to ensure timely resolution of problems
  • Work closely with Operations Manager to maintain a superior customer experience
  • Ability to effectively communicate and plan with Service Technician(s)
  • Desire to help continuously improve processes and procedures
  • Other duties as needed to meet business needs

Required Knowledge, Skills & Abilities:

  • Strong product knowledge as it relates to Modules, Racking, Inverters, Batteries, BOS, etc.
  • Working knowledge of basic construction principles and vernacular
  • Attention to detail and extremely organized
  • Customer Service skills
  • Strong analytical and problem-solving skills
  • Basic math (working with measurements)
  • Safely operate a motor vehicle

Preferred Experience:

  • 2-3 years’ experience working in customer service or construction/maintenance scheduling

Physical Requirements:

  • Lift 50 lbs frequently, lift 70+ lbs occasionally
  • Frequent bending, kneeling, stooping, and reaching when out on job site
  • Ability to sit or stand in place for 4+ hours at a time

Benefits (Full-time employees):

  • Paid Time Off
  • Paid Holidays
  • Health Care benefits for eligible employees
  • Tuition assistance for eligible employees
  • Simple IRA with company match

Full Time Position

**All new hires may be subject to a criminal background check, driver’s history record, and a drug screen.

Pay: $14-$18/hr depending on experience

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